It Support Specialist - Contract

contract Location icon London
£200 /day

It Support Specialist - Contract

EdTech, £200 p/day Outside IR35, 5 days onsite in London

You will:

  • Administer the company's IT estate such as Google Workspace, Jumpcloud MDM, ESET anti virus, managing/reviewing access and updating configurations where required. Monitor the performance of our infrastructure and internal networks, and where appropriate take corrective action.

  • Work with external 3rd party suppliers to purchase new IT hardware / software and/or raise support issues, managing them to a successful conclusion.

  • Prioritise, research, manage and deliver a range of IT projects to successful completion, managing stakeholder expectations and communications along the way.

  • Configure new and existing Macs / PCs / mobile devices as part of the company's joiners and leavers processes and life cycling of equipment.

  • Document processes and share knowledge and discoveries within the IT Operations team.

  • Manage local IT network hardware across multiple locations, ensuring network resources are secure and available.

  • Enhance and troubleshoot audio visual and conferencing equipment.

Essentials

  • At least 2-years experience in providing professional IT support.

  • Positive can-do attitude along with excellent interpersonal and

    communication skills

  • In depth knowledge of Windows OS, Mac OS, Google Workspace

    administration and ecosystem, Mobile Device Management (MDM), Identity

    and Access Management (IAM)

  • Experience in software and hardware procurement.

  • Logical thinker with good analytical, troubleshooting and problem solving

    skills

  • Ability to manage and prioritise workload.

    Nice to haves

  • BSc in Computer Science or equivalent technical degree

  • Configuration and response to Anti virus software and Nessus vulnerability

    scanning

  • Security principles and their application

  • Some Linux experience is desirable

  • AWS/Azure/GCP Cloud technologies

  • AV Conferencing kit connectivity and troubleshooting

  • Projects and stakeholder management